You want an honest answer? Sure, you'll find people who've had problems with our service from time to time.
When you help thousands of people each year there are inevitably some issues as its the real world we have to deal with. However we take our service and it's responsibilities very seriously and actually prefer not to talk too much about the rather sobering cases we have to deal with all too often as these are far from inspiring.
Wishing you well on your trip
Simon about 6 years ago