Katrina Greeves

Katrina Greeves

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  • 0 rating

    Im traveling and Im pregnant, does the insurance covers any complication that I could have?

    Hello Edgar, Katrina from WorldNomads.com here. The travel insurance plans we offer do not cover any pre-existing medical conditions (which include pregnancy or any complications of pregnancy). Sorry we cannot help - you might try another local insurer and check the full description of coverage carefully to make sure the plan you choose suits you and your trip. Safe travels. over 6 years ago

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    if anything happens does worldnomads insurance pay upfront

    Hello Angela, Katrina from WorldNomads.com here. It really depends on what's happened as not every situation is covered under every policy. Usually you would pay for your expenses and make a claim using our online tool: http://www.worldnomads.com/onlineclaims.aspx If it is a covered expenses according to the terms of the policy you bought, you would then be reimbursed for your costs. If you are hospitalised, and it's a covered expense/situation, your insurer can work directly with the hospital to negotiate and pay the bills. Its always best to keep a copy of your policy certificate when you travel (and give a copy to friends/family), so if anything happens, you or someone else can call your insurer's emergency assistance company and they will tell you how the insurance can help. Here's a list of the assistance companies our insurer's use (which are different based on your country of residence): http://www.worldnomads.com/emergencyassistance.aspx The policy wording/full description of coverage will give you all of the details on how the policy works and how to make claims. If you have any specific questions about what's covered and when, then please contact our customer service team: http://worldnomads.com/members/memberscontactus.aspx Safe travels, Katrina over 6 years ago

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    My 22 year old daughter will be working in Canada at ski resorts and needs travel insurance

    Hi Kerri Katrina from WorldNomads.com here. Unfortunately, I cannot tell you if the cover available at WorldNomads.com will be all your daughter will need. All travel insurance plans will cover different things, so it is best to have your daughter read the policy wording carefully to make sure she understands what's covered, what's not covered, and any policy limits or conditions to cover. That way she can decide if the cover is right for her (and all of the things she'll be doing). The cover is different on all of the plans we offer, depending on your daughter's country of residence (which you don't mention here), so it is tricky to generalise on the type of cover available. You can see what's covered (per country of residence) here: http://www.worldnomads.com/travel-insurance/prices-and-benefits.aspx Please make sure you check the adventure sport cover list to make sure your daughter chooses the correct plan to include cover for skiing and working holidays: http://www.worldnomads.com/travel-insurance/adventure-travel-insurance.aspx Some plans automatically include skiing, others do not (for example, depending on your country of residence, you might have to either upgrade the adventure sport coverage or buy a different plan). Our pricing is quite competitive as we don't pay large commissions to travel agents and we negotiate direct with our insurers to provide plans to suite a wide range of travels, working holidays and experiences as described in the full description of cover/policy wording. I do suggest that you contact our customer services team if you have specific questions about what's covered and not covered - you can reach them here: http://worldnomads.com/members/memberscontactus.aspx I hope your daughter has an amazing time. There is certainly lots of snow in Canada right now! All the best, Katrina over 6 years ago

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    Can i buy insurance for my mom and gf?

    Hi Martin Katrina from WorldNomads.com here. It is best if your Mom and girlfriend buy a travel insurance policy themselves (or at least are with you when you buy the policy) as they will then be sure of what's covered and not covered (and if the policy is right for them). For example, you may not be aware of certain medical conditions, which may be excluded from the policy. Do check the terms and conditions of the policy wording carefully as you may not all be able to be listed on the same travel insurance policy (depending on age, country of residence, travel plans etc). If you have a specific question about the travel insurance we provide, please do contact our customer services team: http://worldnomads.com/members/memberscontactus.aspx (we like to keep Ask A Nomad for travel related questions, which can be answered by any traveller, whereas, travel insurance questions do need to be answered by our specialist team) Safe travels, Katrina over 6 years ago

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    i need a good doctor in cali colombia

    Hi - Katrina from WorldNomads.com here. If you have a travel insurance policy, you can contact your insurer's assistance team and they will be able to tell you the nearest, most appropriate medical facility to go to. Check your certificate of insurance for details, or if you bought a policy through WorldNomads.com, you'll find the list of our insurer's assistance numbers here: http://www.worldnomads.com/emergencyassistance.aspx I hope you're feeling better soon. over 6 years ago

  • +1 rating

    Hospitals in Chiang Mai, Thailand

    Hello Matthew - Katrina from WorldNomads.com here. So sorry to hear your wife is unwell. I have sent you an email with the details of your insurer and their 24/7 assistance line. Please talk to the specialists in the assistance team as they will be able to advise the nearest, most appropriate medical facility to go to. You can also check the assistance numbers here for our insurers (which are different, based on your country of residence): http://www.worldnomads.com/emergencyassistance.aspx I have also included in the email the contact details of your insurer's claims team. They will be able to advise you exactly the documents you need to submit with your claim. You will need to keep the copies of any bills and medical reports - get as much as you can in writing as this will assist with your claim. You can claim online through your World Nomads membership here: http://www.worldnomads.com/travel-insurance/claims-and-emergencies.aspx For others reading this: We work with a number of different insurers around the world who have world class teams to assist you when you need it most. Our community here in Ask A Nomad will be able to answer general travel questions, so please ask specific questions of your insurer if you need medical or other emergency assistance while travelling. The numbers are always listed on your policy documents. Matthew, I do hope your wife gets well soon and you can both continue to enjoy many of Thailand's local delicacies. Safe travels, Katrina over 6 years ago

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    Will WorldNomads honor my claims even if I don't have a primary insurance provider?

    Hello, Katrina from WorldNomads.com here. The travel insurance provides cover for unexpected and unforeseen expenses you incur while travelling abroad for particular situations as explained in the policy wording (for example: for emergency medical expenses if you suffer an acute serious illness or serious injury while travelling). Travel insurance is considered as secondary insurance as it is not intended as primary health insurance in Mexico (your country of residence) and will not provide cover if you require ongoing medical treatment once you return home. For example: if you are unfit to continue your trip due to an acute serious illness/injury suffered while you're travelling, there is cover for your repatriation home if you're unfit to continue your trip and need to return home for medical treatment. Cover ends as soon as you return to your country of residence. It is also considered secondary insurance if you can make a claim from another provider. For example, if your airline cancels a flight and offers you a refund, then you should take the refund before making a claim on the insurance. If you do not have another insurance policy or provider to claim from, and if the reason you require the insurance policy to help you is covered under the terms of the policy, then you may make a claim on the insurance. Please do review the full terms of the policy here for Mexican residents so you understand what's covered, what's not covered and any limits and conditions which may apply: http://www.worldnomads.com/travel-insurance/prices-and-benefits-country.aspx?Country=MEX Our customer services team have received your message. They are based in Sydney, Australia, so they should respond within the next 24 hours. Please note: not all of our insurance plans are the same, so the advice provided here in Ask A Nomad may not be relevant for the plan you choose to buy. If you have further questions, please do ask our Customer Services team - http://worldnomads.com/contactus.aspx Thanks for considering the plans we offer. Safe travels. over 6 years ago

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    do your policies not include flights if any are delayed?

    Hi Cassandra, Katrina from WorldNomads.com here. All of our policies are different and may include cover for flights if they are delayed for specific reasons. Without knowing your country of residence, unfortunately I can not answer this questions fully as we work with different insurers from around the world and each of their plans are different. If the flight is delayed by the airline (e.g. for maintenance, schedule changes or overbooking), you should first get compensation from the airline (as travel insurance isn't always designed to cover this) or consider buying a more flexible fare, which may cover you in these situations. What's covered (and not covered) is always shown in the description of coverage (policy wording), which you should read fully to understand all terms, conditions, limits and exclusions of the policy you choose. You can view this for the plans we offer, by country of residence here: http://www.worldnomads.com/travel-insurance/prices-and-benefits.aspx Please do contact our customer services team by using the contact us link on our website (or message me personally through Ask A Nomad) and we can answer this question in more detail for you. Safe travels. over 6 years ago