Katrina Greeves

Katrina Greeves

From the Site_iconWorldNomads.com network
  • 0 rating

    can you change your cover to include USA if it was already excluded

    Hi Bec, Katrina from WorldNomads.com here. Travelling in the USA rocks, particularly as the Aussie dollar goes so much further these days! Unfortunately, it's not possible once your policy has started to change the cover to include the USA. That's a great feature that we'll consider adding in the future. If you want to visit the USA on your existing policy, then unfortunately you wont be covered for any incidents in the USA. So, here are a few options for you: 1. If you are planning to travel to the USA in the future, you can buy a new policy to include the USA, starting the day after your current policy expires. You wont be able to upgrade when you extend your existing policy, but you can buy a new one and get an automatic discount as a World Nomads member. 2. If you want to travel in the USA before your current policy expires, then you can purchase a "including USA" policy just for the short time that you are in the USA. If anything happens while in the USA, you can then make a claim on the "including USA" policy. We do understand that travel plans change, however for future reference, if you had known you were travelling to the USA from the beginning, you could have purchased a policy to include this country policy from day 1. It may be a little more expensive at the outset, as medical expenses in the USA, Canada and Japan can be huge (up to $10,000 per day), however at least you know you're covered if you do change your mind. You can swot up on what's covered in detail here - http://www.worldnomads.com/travel-insurance/what-do-i-need-to-know.aspx If you've still got questions, please do contact our Customer Services team - http://worldnomads.com/contactus.aspx. They're always happy to help and give you more specific advice for your current circumstances. Hope you're having an awesome trip. Safe travels. over 8 years ago

  • 0 rating

    Safety - Marrakesh, Morocco?

    @Julie Thomson - Julie, totally understand that you might be nervous about travelling in an area where you feel your safety is at stake. Like Phil mentions, you've got to decide what you're willing to accept or not, and if this place is the right place for you and your husband to travel to right now if it makes you that nervous. If you're concerned about loosing your money, you should talk to your travel provider first (hotel, airline, tour operator etc) before you do anything, to find out what their policies are if you decide to change your travel plans. Generally, most travel companies are willing to allow you to reschedule your trip to another time. From a travel insurance perspective (I'm from WorldNomads.com), our terms and conditions do change depending on your country of residence and if there are travel warnings in place and you go anyway (ie. you know you are putting yourself at risk). Importantly, if you just change your mind to travel, you may not be covered for certain expenses. All policies will tell you what is covered (or not). Look carefully for clauses which may exclude cover if you have expenses which are caused by a terrorist act or act of war (which many travel insurance policies wont cover). Bottom line: 1. Don't assume that if you've got insurance, you're covered for everything. 2. Read ALL of the fine print on your policy that you buy. Each policy may be different from the last time you bought a policy too, so you should read the exclusions and terms of cover to make sure you know what's covered (and not) 3. Stay informed with what your Government is telling you (is it safe to travel or not ? (as if they say do not travel, and you go to that region, then you may not be covered) 4.Get in touch if you've got any questions about our cover - our team are always happy to help - http://worldnomads.com/contactus.aspx over 8 years ago

  • 0 rating

    Which hospital can I use my WorldNomad's insurance at in Vancouver? Has anybody used?

    For anyone else who needs medical assistance while travelling, make sure you contact the emergency phone number we give you on the top of your policy certificate and in your confirmation email. Let us know if you're sick or injured so we can help you when you need it most. We work with a number of 24/7 emergency assistance providers around the world who are there to help you find the best hospital, arrange medical transportation, treatment and more. As Yael explained, our customer services team is also there to help, but if it's an emergency (or out of normal office hours), it's best to call our Emergency Assistance teams, so please check your policy documents and give a copy to your friends or family, just in case! Safe travels, Katrina WorldNomads.com over 8 years ago

  • 0 rating

    me and my friend are legally studying/working respectively in the UK but are from abroad. Do we qualify as UK residents ?

    Hi Pedro, Katrina from WorldNomads.com here. To answer this question, you really should consider where you can receive long term medical care and where you'd rather be send home “repatriated” in the event of a medical emergency (if the insurer decides this is best). You must also be legally defined as a permanent resident (not temporary) of that country and have a residential address that you can refer to within that country. For WorldNomads.com to buy a policy as a UK resident, you must meet the following conditions : 1.If you are in the UK when purchasing the policy, you must have a permanent residential address in the United Kingdom and unrestricted right of entry to the United Kingdom. 2. If purchasing the policy and not currently in the UK (i.e trip has already commenced) you must be a British Citizen defined as: A UK Passport Holder which describes the holder as a British citizen or citizen of the United Kingdom and Colonies, who has a permanent residential address in the United Kingdom and unrestricted right of entry to the United Kingdom. 3. if you buy a UK resident policy, you are not covered for expenses in the UK. Residents of over 150 countries can buy a WorldNomads.com policy while away from home. Pedro, you may wish to consider buying a policy for your (original) country of residence to cover you for expenses in the UK and if you take a trip out of the UK. Again, your policy then won’t cover you for expenses within your country of residence. Have a great time studying/working in the UK, and do contact our Customer Services team if you'd like to clarify what we cover specifically for you http://worldnomads.com/members/memberscontactus.aspx over 8 years ago

  • 0 rating

    I have a question relating to my insurance policy start date and whether I'm covered for airline ticket refunds due to sickness?

    And finally, we’re always happy to provide specific advice for your circumstances if you call or write to our Customer Services team - http://worldnomads.com/contactus.aspx Hope you have a safe (and well) trip. Cheers, Katrina over 8 years ago

  • 0 rating

    I have a question relating to my insurance policy start date and whether I'm covered for airline ticket refunds due to sickness?

    Hi Anna, Katrina from WorldNomads.com here. Without knowing your country of residence, I can only provide general advice at this stage. Not all of our policies include cancellation or trip interruption as a policy benefit. Do check your policy wording to make sure that yours does. Also check the terms carefully in the Cancellation and General Exclusions section, as each World Nomads policy is different, depending on your country of residence. First and foremost, you should check your airline’s cancellation policy, and if something happens, you should approach them to get a refund on your ticket before making a claim on your insurance. Also, just to be clear, travel insurance provides cover for unexpected injury or illness (like acute appendicitis) but not where you had symptoms or received treatment for something before you purchased the insurance policy. This would be considered a “pre-existing condition”, which WorldNomads.com doesn’t cover. To clarify the different benefits, which you may see on your policy: Cancellation – this provides cover if you have to cancel your trip before you leave home due to sickness or injury. It covers you for pre-paid, non-refundable travel expenses. You’re covered for this benefit from the time you purchase your policy, to the time you leave home. To get the full benefit for this, you should purchase your policy as soon as possible after your buy your tickets. i.e if you buy a policy while you are already travelling (which you can do with WorldNomads), you are not covered for the cancellation benefit. Trip interruption – this provides cover if you have to cancel the remainder of your trip, after you have left home due to sickness or injury. Again, it provides cover for pre-paid, non-refundable travel expenses. Not all policies have this benefit and may have a waiting period if you buy the policy away from home, so check your policy carefully. If your policy does not have either of these terms, (eg. you have bought medical cover only), then you do not have any cover for pre-paid expenses that you have to cancel, even if it was due to unexpected illness/injury. over 8 years ago

  • 0 rating

    I have booked flights only for a holiday to Tokyo and Kyoto from 17th April for 2 weeks.The British FCO still says not safe.Should I cancel?

    PS. If you're still not sure on what's covered (and not), best to contact our customer services team http://www.worldnomads.com/contactus.aspx. For UK residents, we have London office: +44 (0)845 838 4718 over 8 years ago

  • 0 rating

    I have booked flights only for a holiday to Tokyo and Kyoto from 17th April for 2 weeks.The British FCO still says not safe.Should I cancel?

    Hi Peter, Katrina from WorldNomads.com here. The best advice is to contact your airline to find out their policy to re-book, reschedule or cancel your pre-paid travel arrangements. Many airlines are being flexible with this, and you may be able to get a credit or full refund to allow you to continue to monitor the situation without being out of pocket and then go to Tokyo when the situation improves. As a UK resident, you should always take the advice of the Foreign & Commonwealth Office www.fco.gov.uk (or your government travel advisory if you are not a UK resident) first and foremost as this directly affects the cover on your insurance policy. You should keep monitoring this advice before you go and while travelling. No cover is provided under any section of your insurance policy if you choose to travel to a destination to which the FCO has advised against "all travel" to that region or "all but essential travel". This is the case with most insurance policies and not just World Nomads. As of today (28 March), the FCO advice is "we advise against all but essential travel to north eastern Japan and Tokyo". In 2 weeks time, if the advice has not changed, then you wont be covered if you choose to go to those regions. If the advice has changed to show there are no travel warnings in place, then you are covered under the terms and conditions of your existing policy. Most insurers are unable to pay claims resulting from nuclear accidents, radiation sickness or fear of contamination. If you do choose to cancel or change your plans, be aware, World Nomads policies for do not provide cover for cancellation, curtailment or non-refundable expenses caused by natural disasters, nuclear or radioactive contamination. You are covered for cancellation or curtailment if you are accidentally injured, get seriously ill or you die (or any of these happen to your travel companion an immediate relative or close business associate). And finally, here is some more useful travel advice - http://journals.worldnomads.com/safetyhub/story/70011/Japan/Travel-Advice-Japan Safe travels over 8 years ago